FAQ

The purchase of wine is reserved exclusively for users who have reached the legal age of majority under applicable law. By placing an order, you declare and guarantee that you are of legal age according to the regulations applicable in your country of residence. If you place the order but the package is intended for a third party, you guarantee that the final recipient is of legal age. The courier may request an identity document upon delivery of the package.

Browse the catalogue, choose the wine or experience you prefer and add it to your cart. Complete the checkout by entering your details and shipping address, then select the payment method. As soon as the payment is confirmed, you will receive a confirmation email with a summary of your order.

Write to us at enoteca@feudi.it to purchase a wine you cannot find in the online shop or to put together the gift box you would like.

Yes, you can modify or cancel an order, but only if it has not yet been handed over to the courier. Contact us immediately by writing to servizioclienti@feudi.it.

Yes, you can change the delivery address of your parcel, but only if it has not yet been handed over to the courier. Contact us immediately by writing to servizioclienti@feudi.it.

Please contact our Customer Service by writing to servizioclienti@feudi.it. We will be happy to assist you in placing your order.

No, orders placed on the online shop are processed and immediately handed over to the courier. If you wish to place an order with a delayed delivery, write to us at enoteca@feudi.it. We will be happy to best handle your request.

Check your Spam or Junk e-mail folder right away. If you are registered, from your personal area → 'My orders' you can check whether the purchase has been recorded. If the payment for your order went through successfully but you cannot find anything, please send us an e-mail at servizioclienti@feudi.it including your name, surname, date, and amount of the order.

No, there is no minimum order amount. You can purchase even a single product.

No, when placing an order on the online shop it is not possible to ship to multiple addresses. For orders requesting shipment to multiple addresses, please write to us at enoteca@feudi.it to verify feasibility, costs, and timing.

Product availability is updated regularly; however, it may rarely happen that the product you ordered is no longer available. We will inform you promptly, and you can choose between a refund of the amount paid or replacement with an equivalent product, where available.

Delivery in Italy is guaranteed within 5 working days from the order confirmation date. The delivery times indicated above may vary during periods of particularly intense operations, such as Black Friday, the Christmas holidays, the week of Ferragosto, as well as in case of transport strikes or force majeure events. The estimated delivery times for EU countries depend on the destination country. Write to us at servizioclienti@feudi.it to receive a more precise delivery estimate.

Shipping costs are automatically calculated based on the cart and the destination. Shipping is free for orders over €300 and during promotional periods using the dedicated discount code communicated on the website or via newsletter for orders to be delivered in Italy to a single address.

Yes, we ship online orders to Austria, Belgium, Bulgaria, Croatia, Estonia, France, Germany, Greece, Latvia, Lithuania, Luxembourg, the Principality of Monaco, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain and Hungary. To request shipping to a country not listed, write to enoteca@feudi.it to verify feasibility and receive an ad hoc shipping cost estimate.

As soon as your order is handed over to the courier, you will receive an email containing the tracking code so you can monitor the progress of the shipment. You can also check the shipping status of your order from your personal area → 'My Orders'. The tracking link is activated within 24 hours of shipment.

Sì, è possibile effettuare un ordine online e ritirarlo presso il wine shop della cantina Feudi di San Gregorio, selezionando in fase di checkout l’opzione Feudi di San Gregorio, Sorbo Serpico (AV). Il servizio è gratuito. Non è attivo nei mesi di novembre e dicembre.

The items in your order are shipped inside NakPack ® packaging, a system that offers the highest level of protection using only FSC® certified cardboard. However, sometimes the package may get damaged during transport. If upon delivery you notice that your package is damaged, do not accept it or sign with reservation. Send us a few photos with a description of the damage right away at servizioclienti@feudi.it. We will reply as soon as possible and replace the damaged goods at no additional cost.

Send us a few photos right away at servizioclienti@feudi.it. We will reply as soon as possible and replace the wrong product at no additional cost.

The courier makes multiple delivery attempts. Please check that the shipping address is correct and complete in all its parts, including the mobile number you provided, and report any errors to servizioclienti@feudi.it. If your order is held at the depot, write to us immediately at servizioclienti@feudi.it so we can resend your order as quickly as possible.

Yes, at checkout you can add notes for the courier (intercom, concierge hours, etc.). For orders with a fixed delivery date request, upstairs delivery, or deliveries to remote areas, before completing your order, please write to servizioclienti@feudi.it to verify feasibility and any extra costs.

Check that all the items you ordered are listed on the transport document; otherwise, report it to us immediately at servizioclienti@feudi.it. We will look into it and resolve the issue as quickly as possible. If all the items you ordered are listed on the transport document, don't worry — especially during Black Friday and the Christmas period, the courier may arrange delivery of any missing items within 48 hours after the first delivery.

No, standard deliveries are made from Monday to Friday.

It is not possible to select a specific date or time slot when placing your order. You may request a fixed delivery, a specific date, or a defined time, but you must write to us at servizioclienti@feudi.it before completing your order to check feasibility and any additional costs.

No, we do not deliver to P.O. boxes or pickup points.

If the package is returned to the sender, it usually means the delivery attempt failed due to an incorrect address or no response. The package will be sent back to the original warehouse, and once received and processed, you can request a full refund or arrange a new shipment at your own expense.

Credit/debit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay. All payments are made through encrypted and certified channels.

Yes, the site uses SSL protocols. Card details are never stored.

Make sure you fill in the Company Name, VAT number and certified email (PEC) fields at checkout.

Please check that your card details are correct, that your card network is enabled for online purchases, and that you have sufficient funds available. Try a different payment method or contact us at servizioclienti@feudi.it.

Approximately 5 business days from receipt of the returned items, provided the products are fully intact. Refund times may vary depending on the payment method used.

Although it happens very rarely, your wine may taste of cork or present an altered flavor. Keep the bottle with its contents and the cork, and report it immediately to servizioclienti@feudi.it, indicating where you purchased the bottle and the batch number. We will respond as soon as possible. You will be asked to ship us the defective bottle with its contents and cork so we can perform laboratory checks and proceed with the replacement.

Return shipping costs for the products are at your expense.

The return must be shipped to: FEUDI DI SAN GREGORIO C/O CAPALDO SPA VIA PROVINCIALE 5-7-9 83030 MANOCALZATI (ITALY)

If your order contains multiple products, you may also return just one of them.

Generally, opened bottles cannot be returned for reasons of personal taste alone. However, if you notice a clear defect such as a "corked" taste, we can proceed with a replacement, provided the bottle still contains most of its original volume and the defect can be verified.

Yes, you can discover all the proposals in the Experiences section. After selecting the experience you wish to gift, enter the recipient's email and add a personalized message. The vouchers are sent via email as soon as the order is completed, together with the booking details, or on the date and time indicated during the order process. Vouchers are open-dated and valid for 6 months; they can be used upon booking based on the facility's availability.

All vouchers, except those including an overnight stay and the Special Date, are valid for one person only. For 2 people it is necessary to purchase 2 vouchers.

On your voucher you will find the details to make the reservation.

If you wish to enjoy it during the week, it is generally sufficient to book a couple of days in advance. If you wish to enjoy it on the weekend, we recommend booking at least one week in advance to ensure availability.

Once the expiration date has passed, the voucher can no longer be used or converted into cash.

Discover them all here.

Discover them all here.

No, you don't need to have a voucher to visit the winery — you can also make a reservation directly. To book a visit to the Feudi di San Gregorio winery (Campania), use this link or send your request to prenota@feudi.it. To book a visit to the Campo alle Comete winery (Tuscany), send your request to info@campoallecomete.it.

Yes, Ristorante San Gregorio is located on the first floor of the winery and is designed as a true “wine theater,” where cuisine, terroir, and wine engage in dialogue with one another. From Monday to Friday for lunch – and on Monday and Tuesday for dinner – the doors of Il Piccolo Bistrot open. A unique, welcoming place with large shared tables and expansive windows overlooking the stunning Irpinia landscape, offering a tasty, informal menu paired with a selection of wines by the glass. Il Piccolo Bistrot is conceived for visitors to the winery and for those who wish to enjoy our cuisine every day. From Wednesday dinner through Saturday and Sunday lunch, guests can instead discover the cuisine of Ristorante San Gregorio through three tasting menus – two with 4 courses, including one entirely plant-based, and one with 6 courses; or they can be amazed by the Heritage experience, featuring 8 “free-hand” courses paired with 8 wines from the Tenute Capaldo, created and presented directly by the Sommelier. For more information and reservations, visit the website or write to us at info@borgosangregorio.com.

Yes, today the Feudi di San Gregorio experience goes well beyond a visit to the winery. Borgo San Gregorio, the wine resort created around the winery, offers a suite inside the winery itself and 12 rooms split between Dimora Naturalia and Dimora Botanica – restored historic farmhouses nestled among the vineyards – that offer enchanting views over the Irpinia landscape. For more information and reservations, visit the website or write to us at info@borgosangregorio.com.

Yes, it is possible to organize weddings, private events, corporate meetings, team building experiences, exclusive tastings, cooking classes, and special dinners. Borgo San Gregorio, the wine resort of Feudi di San Gregorio, features spacious and exclusive settings among the vineyards, gardens, winery, restaurant, meeting rooms, and dedicated hospitality areas, all flexible and tailored to suit your needs in creating a bespoke event. For more information and reservations, visit the website or write to us at info@borgosangregorio.com.

Modifications to your reservation are allowed, subject to availability, if requested at least 24 hours before the booked time – and at least 3 days before check-in, if the reservation also includes an overnight stay.

Any delays must be communicated promptly. Extensions to the reservation cannot be guaranteed in case of delays. In the event of a delay of more than 15 minutes not notified in advance, or of a no-show, the reservation will be automatically cancelled and no refund will be issued.

Yes, children and teenagers may join the guided tours at no extra charge. However, their presence must be indicated in advance at the time of booking.

Yes, the Feudi di San Gregorio winery is set up to welcome guests with reduced mobility.

Any dietary requirements, intolerances or allergies must be communicated at the time of booking or, in any case, with at least 24 hours' notice. Otherwise, we cannot guarantee that such requests can be accommodated.

Wine tours are conducted in Italian and English. Spanish is also available upon request.

Yes, the Feudi di San Gregorio winery warmly welcomes four-legged friends, who can access all areas. To ensure maximum comfort for all guests, access is naturally governed by common sense and supervised by the owner. You can check any specific conditions and dedicated services at the time of booking.

Yes, the Feudi di San Gregorio winery offers reserved parking for guests. Electric vehicle charging stations are also available.

The Gift Card Vino is valid for 12 months from the date of purchase.

The Gift Card Vino is available in denominations of €100, €200, and €300.

No, it is not possible to use the Wine Gift Card to pay for an experience.

Yes, it is possible to customize bottles of Greco di Tufo, Fiano di Avellino, Falanghina del Sannio, Rubrato, Taurasi, Piano di Montevergine and DUBL Brut Edition with initials, with a symbol and a name or date to remember, and to add a special dedication on the back. For large quantities of customized bottles for wedding favors, events, or corporate gifts, please send your request to enoteca@feudi.it or fill out the form below.

Yes, before confirming your order you can write a greeting message that will be printed and placed inside the package.

There is no price reference included inside the package. The package only contains the transport document indicating the items purchased and the quantities. The receipt or invoice, if requested, is sent to the email address provided when the order was placed.

Elegant gift boxes, wooden crates, and exclusive gift packaging created in collaboration with leading names of Italian excellence are available, along with a selection of products from the San Gregorio garden. Discover them all here. If you cannot find what you are looking for, write to us at enoteca@feudi.it to create your custom packaging.

As with all other orders, including those containing customized bottles, shipping within Italy is guaranteed within 5 working days from the order confirmation date. For large quantities, we recommend writing to servizioclienti@feudi.it to verify timing, especially during particularly busy operational periods.

It is possible to see a preview of the personalized bottle by running a simulation directly on the online shop.

You can modify the personalization only if it has not yet been handed over to the courier. Contact us immediately by writing to servizioclienti@feudi.it.

No, personalized bottles and, in general, custom-made products cannot be returned.

Yes, we create wine-themed wedding favors for weddings, engagements, christenings, first communions, confirmations, graduations, birthdays, and anniversaries, customizing on request the front and back label of the wine bottle, as well as engraved wooden crates and cylinders. Find out more about our proposals for wedding favors. To receive your quote, write to us at enoteca@feudi.it or fill out the form below.

It is possible to personalize the wooden box by engraving the names of the bride and groom and the date of the wedding, a heart with initials, or a short dedication.

It is possible to personalize the cylinder by engraving the names of the bride and groom or initials, the date of the wedding, a short phrase, a symbol, or the symbol of the event.

To receive your quote, write to us at enoteca@feudi.it or fill out the form below.

There is no minimum order.

We recommend confirming the order within two months of the event date so we can best manage any eventuality.

To receive an updated price list, write to us at enoteca@feudi.it.

No, this is not a service we offer directly. However, we have a partnership with a partner company that produces wine-favours candies with aglianico wine. Write to us at enoteca@feudi.it to receive the direct contact.

Shipping is free for orders over €300 to be delivered to a single address in Italy. For orders requiring a fixed delivery date, delivery to a specific floor, or delivery to remote areas, additional fees may apply.

Yes, write to us at enoteca@feudi.it to book an appointment at the winery and discover all our proposals in person.

Yes, we offer several personalization options, including additional labels printed with your logo to apply to the bottle or packaging, engraved wooden crates, dedicated messages, greeting cards, and we develop custom solutions based on the company's needs. Write to us at enoteca@feudi.it to receive the catalog and find the perfect gift for your clients or to thank your employees and your team.

Every year we offer a wide selection of original wine-themed gift ideas, dedicated to companies that wish to honor clients, partners, collaborators, or employees on the occasion of holidays, anniversaries, events, and special occasions. Download the catalog

To receive your quote, write to us at enoteca@feudi.it or fill out the form below.

The minimum quantity may vary based on the type of product and the level of customization required. Our team will be happy to propose the solution best suited to your needs.

Lead times depend on the requested quantity and the level of customization. For more elaborate customizations, we recommend requesting a quote a few weeks in advance, especially around the holidays.

Shipping costs are not included and are calculated based on the cart and the destination. Shipping is free for orders over €300 and during promotional periods for orders to be delivered in Italy to a single address. For orders requiring guaranteed delivery, upstairs delivery, or delivery to remote areas, extra charges may apply.

Yes, we can arrange shipments to multiple addresses, both in Italy and abroad. In this case, each shipment will be quoted individually.

No, discount codes do not apply to the following products and services: • Customized bottles • Gift Cards • Wine tourism and hospitality experiences • Products already on sale • Historic vintages and gift packs containing them • FeudiStudi and gift packs containing them • Cru di Basilisco and gift packs containing them • Goleto and Gulielmus and gift packs containing them • Torre alle Comete and gift packs containing it • Limited editions and special labels whose proceeds are entirely donated to the Fondazione di Comunità San Gennaro • “Lella e Massimo Vignelli e Feudi di San Gregorio” edited by Domitilla Dardi and the gift pack containing it • Other products expressly indicated on the Site

No, discount codes cannot be combined with each other or with other ongoing promotions, agreements, or commercial initiatives.

If the discount code does not work, it may have expired or your cart may not meet the eligibility conditions. For more information, please see the Terms and Conditions page or contact us at servizioclienti@feudi.it.